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$75+ SHIPS FREE IN THE US THANK YOU FOR SHOPPING SMALL! XO

FAQs

SHIPPING

What shipping methods are available?
We ship mostly everything through USPS, but on occasion will use UPS.
What if my package gets lost?
Please contact your local post office if your package is taking longer than usual to arrive.

If your package has been lost, please file a claim with USPS.
GINGERMAMA & CO. IS NOT RESPONSIBLE FOR SHIPPING DELAYS AFTER A PACKAGE HAS BEEN SHIPPED WITH USPS.

You can file a domestic claim online with USPS >HERE<
Do you ship internationally?
We will gladly ship anywhere in the world. If your country is not listed as an option, please email gingermama.co@gmail.com so we can assist you. Shipping calculates automatically at checkout based on your location & weight of the items you are purchasing.

GINGERMAMA & CO. IS NOT RESPONSIBLE FOR ANY CUSTOMS + IMPORT TAXES WHEN SHIPPING TO OTHER COUNTRIES.

*SEVERE DELAYS CAN OCCUR WITH INTERNATIONAL SHIPPING.

TURNAROUND TIME

What is the average TAT?
Most items listed under the ready-to-ship/sale collection will ship out the next business day.

Any custom or made-to-order items will have fluctuating turnaround times. The average turnaround time is 2-14 business days, though it is always a goal to ship items out as quickly as possible.

As soon as your order has been processed & shipped; you will receive a shipping confirmation with USPS/UPS tracking information. Please allow 24 hours for tracking to update.

HOLIDAY + SEASONAL ITEMS MAY HAVE LONGER THAN NORMAL TAT'S DUE TO THE INCREASE OF ORDERS DURING THIS TIME. PLEASE TAKE THIS INTO CONSIDERATION WHEN PLACING AN ORDER.

Changing your shipping speed will not affect your turnaround time in anyway. If you need an item rushed, please contact us to discuss if this is possible prior to placing your order! gingermama.co@gmail.com

Thank you for your patience & support, we appreciate you. ♥

SIZING

How does sizing run?
Most items are unisex fit; we recommend ordering your normal size for a regular fit.

Unisex sizes run slightly larger than typical women's & slightly smaller than typical men's. If you are wanting your item to fit oversized; we recommend sizing up by 1-2 sizes.

Every product has more detailed sizing information listed. We use a few different brands for our clothing & you will find the most information on the product listing itself.

RETURNS

Do you accept returns?
No, we do not accept returns.

IF YOU RECEIVE AN INCORRECT OR DEFECTIVE ITEM, PLEASE EMAIL GINGERMAMA.CO@GMAIL.COM IMMEDIATELY & WE WILL GET YOU TAKEN CARE OF!

You must contact us regarding your order within 3 business days of receiving your item.

CARE INSTRUCTIONS

What are the care instructions for apparel?
For longevity reasons, please wash all apparel inside out with cold water. Mild detergent. Tumble dry on low. Hang drying is preferred. Do not dry clean. If necessary to iron, do not iron over the text/design, but it is best to avoid the iron all together!
What are the care instructions for cups?
Hand wash only. No dishwasher or heat.
Special instructions for seller
DISCOUNT CODE
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